This position serves as the facility, operations and event management facilitator with various responsibilities for organizing, supporting, and executing events within the Wes Watkins Center Meeting and Conference Services, the personnel programs, and services offered.
This position is expected to be the point of contact for building tenants, university/contracted custodial personnel, and university department personnel dealing with the facility related matters. Working with the manager of Student Union Meeting and Conference Services, the position will also be a point of contact for situations pertaining to construction, renovation, and facility upkeep. This position provides supervision, direction and training for the WWC-Event Specialist, Student Building Managers and Set-up Crew.
Responsibilities include but are not limited to facility management, approving room reservations, supervising/approving the production of the daily building schedule, enforcing facility use policies and arranging/coordination necessary equipment and staff to support meeting and events.
It will: Assist in the development, service, and retention of the Meeting and Conference Services customer base. Identify prospective and off campus clients and proactively see and market the Student Union and Wes Watkins space for their meetings, conferences, banquets, receptions, weddings, dances, and their functions. In addition, It will proactively look for ways to improve profitability while increasing product offerings and providing world-class customer service. the position also coordinates the work of full time and student staff members that are responsible for the production, scheduling, training, technology and supervision of events.
Requires the use of proper ergonomics, ability to lift up to 50 lbs, and ability to stand on feet for long periods of time. Must be able to handle high pressure, stress related, and possible confrontation with guests.
Bachelor's degree and one year of customer service experience.
Six years customer service, exceptional interpersonal skills, excellent written and verbal communication skills, and experience in managing full-time employees.
Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.
Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.